top of page

Privacy Policy

Last updated: 28 June 2025
ScentMastersUK ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website (www.scentmasters.uk), book our services, or otherwise engage with us.

1. Who We Are
ScentMastersUK is operated by Tom Moir, based at:

2. What Data We Collect
We may collect and process the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Information about your dog (name, breed, behaviour, health info)

  • Payment and booking details (handled securely via third-party processors)

  • IP address and browsing behaviour (via cookies)
     

3. How We Use Your Data
Your data may be used to:

  • Process bookings and payments

  • Communicate with you about your sessions or events

  • Send updates, reminders, or important service notices

  • Improve our services and website

  • Maintain internal records and comply with legal obligations
     

4. Legal Basis for Processing
We process your personal data based on:

  • Your consent (e.g. for marketing communications)

  • Performance of a contract (e.g. when you book a course)

  • Legal obligations (e.g. record-keeping for tax purposes)

  • Legitimate interests (e.g. ensuring service quality)
     

5. Data Storage and Security
We take appropriate technical and organisational measures to protect your personal data. Data is stored securely and only accessed by authorised personnel.

6. Sharing Your Data
We do not sell or share your personal data with third parties for marketing purposes. We may share data with:

  • Service providers (e.g. payment processors like Stripe or PayPal)

  • Authorities if required by law
     

7. Cookies and Analytics
Our website uses cookies to collect standard internet log information and visitor behaviour. This helps us improve the site and user experience. You can manage cookie preferences through your browser settings.

8. Your Rights
Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict certain data processing

  • Withdraw consent at any time (for example, to opt out of marketing)

To exercise any of these rights, contact hello@scentmasters.uk.

9. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected or to meet legal requirements.

10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "last updated" date.

12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:

bottom of page